We appreciate your interest in our online store.
Protecting your privacy and personal information is very important to us.
Our data processing has the objective to process only personal data, which are relevant for a meaningful and economical use of our offers in the online shop.
Below we provide you with detailed information on what data is processed and in what form when you visit our website. Herewith we come at the same time our information duty gem. Art. 13 GDPR to you.
Responsible for the data processing that takes place on our website is:
1) Personal Data
According to the GDPR, personal data "means any information relating to an identified or identifiable natural person (" the data subject "); a natural person is regarded as identifiable, which can be identified directly or indirectly, in particular by association with an identifier such as a name, an identification number, location data, an online identifier or one or more special features, the expression of the physical , physiological, genetic, mental, economic, cultural or social identity of this natural person.
2) Features of our website
2.1 General use of the website
When you visit our website, we only collect and store personal data if you actively communicate it to us. Notwithstanding the above basic conditions, however, the web server of our hoster automatically registers access to the websites and, in particular, your IP address. However, your IP address will not be saved.
In addition, our hoster creates so-called log files to maintain system security. These log files contain the following information such as: date of access, the URL, content accessed, and the information transferred.
This information remains anonymous to us. A conclusion to a person is therefore not possible.
Your IP address will be processed during the connection process so that we can make our website available to you. It is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest is in the stated purpose.
Our log files are stored for 30 days.
2.2. Contact form
We offer you the possibility to contact us by means of a form. To do this, you must provide us with your e-mail address so that we can respond to your request. You can also tell us your name, a subject, and the specific message.
Contact us at the e-mail address provided on our website, at least provide us with your e-mail address and any other information you may provide in your e-mail. In order for us to be able to process your request, we must process this data. The processing in the context of a contact takes place, so that we could process and answer your inquiry. The legal basis is Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the purpose just mentioned.
We will store your emails and contacts as long as necessary to process your request and then save them for a period of 3 years if you contact us again with reference to your original question. This does not apply if you create a contractual relationship with us in the e-mail. In this case, the storage duration depends on the underlying contract. In this case, you will be informed separately about the data processing that takes place there.
2.3. Payment method
We use the payment service providers Paypal and Payone. The providers of these payment services are PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter "PayPal") and BS PAYONE GmbH, Lyoner Strasse 9, D-60528 Frankfurt / Main. If you select the payment through these service providers, the payment data you have entered will be transmitted to the respective service provider. The transmission takes place on the basis of Art. 6 para. 1 lit. f) GDPR. Our legitimate interest lies in the fact that we want to offer you a varied and convenient payment for you. For more information about PayPal and Payone's data processing, please visit and
When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes until you request to stop receiving the newsletter. You can request to stop receiving the newsletter at any time this resulting in any costs other than the communications costs based on basic rates.
As a VACAV customer, you will receive a free advisory service as well as product recommendations via email. The advisory service as well as product recommendations are provided to every customer, whether they are subscribed to the newsletter or not. With that, we would like to provide you with information about all of our products and offers that suit your order history and might interest you based on what your most recent purchases may have been. We comply with relevant legal requirements as a matter of course. You can request to unsubscribe from our advisory service and product recommendations at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter). You will additionally find a cancellation link in each email that you receive.
When you register for our newsletter, your email address and your permission is saved and is used exclusively for our own advertising purposes until you request that delivery of the newsletter be stopped. To do this, we use a so-called “Double Opt-In” process, so we will only send you our email newsletter once you have expressly let us know that is what you want. We send you a confirmation email, in which we request that you click the link contained in said email, which then sends us your confirmation. You can request to cancel at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter). You will additionally find a cancellation link in each newsletter that you receive.
The processing is based on Art. 6 para. 1 lit. a) GDPR. We store your data until you revoke your consent.
We use the information that is automatically generated as well as the information you provide us with to constantly improve your shopping experience, protect you against unwanted advertisements and to individually tailor our promotions to your interests. To do this, we solely use the information in its pseudonymous form, so for example, receipt and confirmation of emails being read, your order history, dates and times that you have visited our online store and product pages that you have visited. The analysis and evaluation of this information makes it possible for us to send you promotions tailored to you. Our goal is to make our advertisements more useful and interesting to you. In doing this, we aim to prevent you from receiving unwanted ads and only sending you things that might be of interest to you, for example in the form of newsletters, product recommendation emails, postal advertisements or brochures in packages. If you do not wish to receive any personalised advertisements, you can request to completely stop or tailor them to your wishes at any time without incurring costs other than the communications costs based on basic rates. All you need to do is send us a written message to the contact details referred to in paragraph 13 (e.g. email, letter).
The processing here is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest is to promote our products. We store your data for this purpose until you object to its use.
3) Affected rights
The General Data Protection Regulation guarantees you certain rights that you can assert against us, provided that the legal requirements apply.
Art. 15 GDPR - Data subject's right to information: You have the right to request confirmation from us as to whether personal data relating to you are being processed and, if so, what are these and the details of the processing.
Art. 16 GDPR - Right to rectification: You have the right to demand immediate correction of incorrect personal data concerning you. You also have the right, under consideration of the purposes of the processing, to request the completion of incomplete personal data, including by means of a supplementary declaration.
Art. 17 GDPR - Right to delete: You have the right to ask us to delete your personal data without delay. Please note the exception
described under point II. 4 here
Art. 18 GDPR - Right to restriction of processing: You have the right to demand that we restrict processing.
Art. 20 GDPR - Right to Data Portability: You have the right, in the case of processing on the basis of a consent or to fulfill a contract, the personal data that you have provided us in a structured, common and machine-readable To obtain this format and to have that data transmitted to another person without hindrance or to have the data transmitted directly to the other person responsible, as far as technically feasible.
Art. 21 GDPR - Right to object: You have the right at any time, for reasons arising from your particular situation, against the processing of personal data relating to you, the legitimate interest on our part or a public interest mission
If you file an objection, we will not process your personal data unless we can prove compelling legitimate grounds for processing that affect your interests, Rights and freedoms prevail, or processing serves to assert, exercise or defend legal claims.
To the extent that we process your personal data in order to operate direct mail, you have the right to object to the processing at any time. If you object to the processing for direct marketing purposes, we will no longer process your personal data for these purposes.
Art. 77 GDPR i. V. m. § 19 FDPA - Right to complain to a supervisory authority: You have the right to lodge a complaint with a supervisory authority at any time, in particular in the Member State of your residence, place of work or place of alleged infringement, if you believe that that the processing of personal data concerning you is contrary to applicable law.
If you have given us your consent, you have the right to withdraw your consent at any time. All data processing that we have done until your cancellation will remain legal in this case. To do this, you can simply click on the link contained in each mail and unsubscribe from the email service, make the appropriate setting in your user account, or send a message to , If you tell us in this message that you do not want to receive e-mails in the future, we will no longer send any messages to the e-mail address you provided.
We use "cookies" to enhance the functionality of our Internet site and to make its use more convenient for you. When you enter our website, these “cookies” may be used to store data on your computer. You can adjust the settings on your browser to prevent cookies from being stored on your computer. However this may limit the functionality of our website.
Cookies will be stored on your computer when you are using this website. Cookies are small text files, which are stored on your hard drive in connection with the browser software you use and from which the body (in this case us) setting the cookie, will receive specific information. Cookies cannot execute programmes or transmit viruses to your computer. They simply serve the purpose of making the overall internet offering more user-friendly and effective.
b) Transient cookies are deleted automatically, once you close your browser. These include specifically the so-called session cookies. They store a so-called session ID, with which various requests from your browser can be assigned to a common session. It allows your computer to be recognised when you visit the website next time. Session cookies are deleted once you log out or close your browser.
c) Persistent cookies are deleted automatically after a specified time, which can vary from one cookie to the next. You have the option to delete all stored cookies at any time via the setting options of your browser.
d) You can configure the settings of your browser according to your wishes. Which means you can e.g. refuse to accept third party cookies or all cookies. This setting option may, however, result in you not being able to use this website’s full functionality. You can also change the settings in your browser to ask for your permission every time a cookie tries to access your computer. You can find detailed information on how to change your browser settings in this guide.
3.1. Google Analytics
Google LLC ("Google"), 1600 Amphitheater Parkway, Mountain View, CA 94043 United States
On our website we use Google Analyitcs. Google Analytics is used for web analysis and optimization of use on the website. The IP address provided by Google Analytics as part of Google Analytics will not be merged with other Google data. In the course of the tracking, order information is also transmitted about ordered products.
The data sent by us and associated with cookies, user IDs (e.g., user IDs) or promotional IDs will be automatically deleted after 36 months. For more information about terms of service and privacy, please visit https://www.google.com/analytics/terms/en.html or https://policies.google.com/?hl=en .
The legal basis for the use of Google Analytics is Art. 6 para. 1 lit. f GDPR.
Use the following plugin to prevent google tracking: http://tools.google.com/dlpage/gaoptout?hl=d
3.2. Google Maps
Google LLC ("Google"), 1600 Amphitheater Parkway, Mountain View, CA 94043 United States
On our website, we use the map service Google Maps from Google. With the help of Google Maps we offer you an address completion to ensure the correctness of the address
For more information about terms of service and privacy, please visit https://www.google.com/intl/ en_en / help / terms_maps.html orhttps://policies.google.com/?hl=en .
The legal basis for the use of Google Maps is Art. 6 para. 1 lit. f GDPR.
Facebook Inc., 1601 South California Avenue, Palo Alto, CA 94304 United States
This website uses Facebook's remarketing feature "Custom Audiences". This function serves to present to visitors of this website, as part of their visit to the social network Facebook, interest-based advertisements ("Facebook Ads"). It is transmitted to the Facebook server that you have visited this website and Facebook assigns this information to your personal Facebook user account.
More information at: https://www.facebook.com/about/privacy/
If you do not want the social networks to attribute the data collected through our website directly to your social network account, you must sign out of the relevant account before visiting our website. You may also use add-ons for your browser, e.g. the "NoScript" script blocker (http://noscript.net/), to stop plugins.The use of the service is based on Art. 6 para. 1 lit. f) GDPR. Our legitimate interest is in the purpose described above.
4) Information on Customer Rights and Contacts
You are entitled to be obtain free-of-charge information concerning data stored about your person and, as the case may be, to correct, restrict the processing, enable the portability of, or delete those data.
If you have any questions about how we collect, process or use your personal data, want to enquire about, correct, block or delete your data, or withdraw any consents you have given, or opt-out of any particular data use, please contact us directly using the contact data provided in our site notice.
You may also submit a complaint to the responsible data protection supervisory authority.
Right to object
If we process personal data as described above to protect our legitimate interests that are overriding in the process of balancing of interests, you may object to such data processing with future effect. If your data are processed for direct marketing purposes, you may exercise this right at any time as described above. If your data are processed for other purposes, you have the right to object only on grounds relating to your particular situation.
After you have exercised your right to object, we will no longer process your personal data for such purposes unless we can demonstrate compelling legitimate grounds for the processing which override your interests, rights and freedoms or for the establishment, exercise or defence of legal claims.
This does not apply to the processing of personal data for direct marketing purposes. In such a case we will no longer process your personal data for such purposes.